Privacy Policy

Last Updated: February 2025

Opus Intelligence (Pty) Ltd ("we", "us", or "our") is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA") and other applicable South African laws.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, and business name
• Communication Data: Messages you send us through our contact form or email
• Business Information: Details about your business needs and requirements
• Technical Data: IP address, browser type, device information, and website usage data

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide customer support
• To provide, operate, and maintain our services
• To send you relevant information about our services
• To improve our website and services
• To comply with legal obligations
• To protect our rights and prevent fraud

3. Legal Basis for Processing (POPIA Compliance)

Under POPIA, we process your personal information based on one or more of the following lawful grounds:

• Consent: You have given us permission to process your personal information for specific purposes
• Contract: Processing is necessary for the performance of a contract with you
• Legal Obligation: Processing is necessary for compliance with a legal obligation
• Legitimate Interest: Processing is necessary for our legitimate business interests, provided these do not override your rights

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our business (e.g., hosting providers, email services)
• Legal Requirements: When required by law, court order, or government authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure socket layer (SSL) encryption
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When your information is no longer needed, we will securely delete or anonymise it.

7. Your Rights Under POPIA

As a data subject under POPIA, you have the following rights:

• Right to Access: Request access to your personal information we hold
• Right to Correction: Request correction of inaccurate or incomplete information
• Right to Deletion: Request deletion of your personal information in certain circumstances
• Right to Object: Object to the processing of your personal information
• Right to Withdraw Consent: Withdraw your consent at any time where processing is based on consent
• Right to Lodge a Complaint: Lodge a complaint with the Information Regulator

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: haiden@opusintelligence.co.za
• Information Officer: Haiden Coleman

13. Information Regulator

If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with the Information Regulator:

• Website: https://inforegulator.org.za
• Email: complaints.IR@justice.gov.za